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2005, Aug 29

Super pissed, courtesy Intel

Filed under: Uncategorized — Hrishikesh @ 22:35

Well, they might be the largest manufacturer of x86 processors, and then motherboards and stuff, but they piss me off…

First for some reason (maybe my fault, maybe not) my Intel D865GBF motherboard gets fried. I contact Intel, who replace it for me. Fine. Job well done. I even laud their methodology of working. Super.

But the stupid replaced motherbaord (those who follow this blog know) refused to run with the 1 GB RAM I gave it. Simply hangs. Reboots. Sick of it. Send Intel another mail. They graciously offer to replace the motherboard, after a few emails. Fine. Another two weeks downtime. I can live with that.

Then the courier chap decides to take his sweet little time to collect the faulty replacement. He claims that he thought that the new order that he recieved for my motherboard was somehow related to the old one (which it was) and that since he had already taken care of it once, there was nothing to be done… You freak, why the hell do you think Intel would pay him extra just for the heck of collecting my motherboard and sending it all across the nation to Chennai, if he had already done the thing, and there was absolutely nothing to be done? Gaaaaaah…

Anyway, another week’s delay, I live on…

And finally, they ship the replacement motherboard. It arrived today, all shiny and new (apparently). I, very excitedly rip the box open, and get on with the installation. The processor goes in, and then I spend some quality time with the thermal compound, applying it nicely on the processor (since I knew, it always causes me a lot of pain, the last time it would simply not stick to the thermal spreader, and I had to manually peel small peices off and place them on the processor, something I hated to the core, and as a side effect, that got my processor to stick to the heat sink, so when I removed the heat sink, the processor came with it. Poor thing!). I allow the compound to settle for two hours… Let it do it’s thing, I say.

And then when the time comes to attach the heat sink, what do I observe? There are no brackets to connect the heat sink to… WTF? I pull my hair out (which is good, since they are a little overgrown). See pics, of the motherboard, not of me pulling my hair out!

Apparently some moron sent his motherboard to Intel for replacement with the bracket removed, and the morons in Intel logisitics completely ignored the fact that I had sent mine with my motherboard. They ought to have sent me those, but they neglected it. Pissing me off, royally! So I have sent them a mail, let’s see what happens!

Somebody, please help! I am tending towards insanity BIG TIME!

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  • Well, Intel replied.

    They say that the CPU retention mechanism (that's what the bracket is called) should have been removed before sending the motherboard to them. It was mentioned in their email too, but I neglected it, because the last time I sent them the motherboard with the bracket, it had come back fine. As it had for all of my friends.

    So I cannot really blame them.

    But the mail says that they are ready to ship it to me, provided I take care of the courier charges. Now, I shall find out what those charges are... And in the meantime also hunt for the bracket locally. Let's hope I find one. And get that god damn non-performing asset working!
  • That brings it up to three of us. Tech probs just cost me my GCJ t-shirt. Today morning at 6, I was trying to log in to the GCJ arena, and this is what happens.

    First, Net connection is down - Sify has done it again. I switch over to my dialup - old reliability.
    I connect, and click on the GCJ icon. After about 10 seconds, the comp hangs.
    I go - WTF!!!
    Restart and return to step 1...

    This process repeated 6 times. The last one was a rather half-hearted attempt, since I finally took a look at the clock and saw that it was 6:27 - regs closed at 6:25. Boo hoo...

    It works now - 4 hours later...yeesh.

    Think I'll mail Google - it's hardly fair that all the practice i put in over the past 3 days should go down the drain for such a dumb reason...Maybe they'll see reason...
  • I told you on chat, my msn tagline said, it, and now i state it here:

    Tech rocks....... only if it works.

    If its of any help to you, lately, my comp's been rebooting and my net hasn't been working.
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